Terms of Service

You must be at least the age of majority in your jurisdiction (or have verifiable parental consent) and legally able to enter into a contract. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. You must provide accurate registration information, keep it current, and safeguard your credentials. You are responsible for all activity under your account.

The Service converts text, documents, URLs, and other materials you provide into AI-generated audio lessons and related content. Features, models, voices, limits, and availability may change at any time. We may add, modify, or remove functionality, throttle usage, or discontinue all or part of the Service at our discretion.

You agree that you will:

• comply with these Terms, the Acceptable Use Policy, and all applicable laws and regulations;
• only submit content you own or are otherwise authorized to use, including any third-party copyrighted, trademarked, personal, confidential, or proprietary material;
• obtain all consents required to process personal data contained in your content;
• not use the Service to generate unlawful, infringing, harmful, deceptive, harassing, or otherwise prohibited content (see the Acceptable Use Policy for details);
• not clone or imitate the voice or likeness of a real person without that person’s explicit, documented permission;
• not interfere with, probe, scrape, reverse-engineer, or attempt to extract the underlying models or data of the Service, and not use the Service to build a competing product or to train competing AI models;
• not share, resell, sublicense, or expose the Service to third parties as a hosted product or API without our written agreement;
• review and verify any AI output before relying on, publishing, or distributing it.

As between you and NarrateIQ, you retain all rights you already hold in the content you submit to the Service (“User Content”). You grant NarrateIQ a worldwide, non-exclusive, royalty-free license to host, store, transmit, process, transform, narrate, cache, back up, and otherwise use your User Content solely to operate, secure, and improve the Service and to provide it to you. You also grant us the right to use de-identified, aggregated metrics to improve the Service.

Rights in AI-generated output vary by jurisdiction and may not be protectable by copyright. You are responsible for ensuring that your use of any output does not infringe third-party rights.

Paid plans are billed in advance on a recurring basis (monthly or annually, as selected) by our Merchant of Record, Paddle.com, which also handles taxes and invoicing. Subscriptions auto-renew until cancelled. You may cancel at any time from your account or via the Paddle customer portal; cancellation takes effect at the end of the current billing period.

Refunds. We offer a 14-day money-back guarantee on paid subscriptions, subject to the usage limits described in our Refund Policy. Refunds are processed by Paddle and can be requested at paddle.net or by contacting NarrateIQ support. Payment, billing, tax, cancellation, and refund mechanics are also governed by Paddle’s Buyer Terms. We may change prices on prospective renewal terms with reasonable notice. Failure to pay may result in suspension or termination.

We may offer free or trial usage subject to caps (lessons, tokens, characters, voice minutes). Quotas, fair-use rules, and rate limits may change. Excessive, abusive, or automated use may be throttled or blocked.

The Service, including all software, models, designs, logos, and content provided by us, is owned by NarrateIQ or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service in accordance with these Terms. All rights not expressly granted are reserved. The NarrateIQ name and logos are our trademarks; you may not use them without our prior written consent.

We respect intellectual-property rights and respond to valid notices of alleged infringement as described in the Acceptable Use Policy. Repeat infringers may have their accounts terminated.

The Service may fetch content from third-party sources you provide and may route generation through third-party AI, voice, payment, and infrastructure providers. We do not control and are not responsible for third-party content, services, or terms, and your use of them is at your own risk.

We may suspend or terminate your access to the Service at any time, with or without notice, for any violation of these Terms or the Acceptable Use Policy, for non-payment, for security or fraud risk, for legal or regulatory reasons, or to protect the Service or other users. You may stop using the Service at any time. Upon termination, your right to access the Service ends, and we may delete your data after a reasonable period. Sections that by their nature should survive termination will survive, including Sections 4, 7, and 11 through 16.

THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, OR QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. AI OUTPUT MAY BE INACCURATE OR BIASED AND MUST NOT BE RELIED UPON AS PROFESSIONAL ADVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL NARRATEIQ, ITS AFFILIATES, OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE AMOUNTS YOU PAID TO NARRATEIQ FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS (USD $100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless NarrateIQ, its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your User Content; (b) output you generate, download, share, or publish; (c) your use of or inability to use the Service; (d) your violation of these Terms, the Acceptable Use Policy, or any applicable law; or (e) your violation of any third-party right.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Subject to Section 15, you and NarrateIQ agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to arbitration, and you waive any objection to venue in those courts.

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

You and NarrateIQ agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each, a “Dispute”) will be resolved by final and binding individual arbitration, administered by JAMS under its Comprehensive Arbitration Rules and Procedures (or, for claims under USD $250,000, its Streamlined Arbitration Rules). The arbitration will be conducted in English, seated in Delaware, USA, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and NarrateIQ agree to bring Disputes only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

Exceptions. Either party may bring (i) an individual action in small-claims court for qualifying claims, or (ii) an action in court solely to seek injunctive or other equitable relief to protect intellectual-property rights or to prevent unauthorized access to the Service.

Opt-out. You may opt out of this arbitration agreement by sending written notice to the contact address listed on the Service within thirty (30) days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration.

If any portion of this Section 15 is found unenforceable, that portion will be severed and the remainder will continue to apply, except that if the class-action waiver is found unenforceable as to a particular claim, that claim must proceed in court rather than in arbitration.

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by additional notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to a change, your sole remedy is to stop using the Service.

These Terms, together with the Acceptable Use Policy and any order or plan you accept, form the entire agreement between you and NarrateIQ regarding the Service and supersede all prior agreements. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right is not a waiver. You may not assign or transfer these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Notices to you may be provided via the Service or email. Neither party will be liable for failure or delay due to causes beyond its reasonable control.

Questions about these Terms may be sent to the contact address listed on the Service.